FAQ

Do I need to book an appointment?

Yes, an appointment has to be made. As we get very busy we would advise you call us about 1-2 weeks before your trim is required, or book at the end of your trim for next time.

How long does it take to groom my dog?

Approximately 2 hours but we will advise when booking.  The appointment can be longer if the coat is very long or matted.

Will my dog by muzzled?

We very rarely muzzle a dog but if your dog shows any sign of aggression we will. This is for your dog’s protection and our own.

Can I stay in the room with my dog?

Generally the answer is no. We have found that dogs get distracted if the owner is present but if you have travelled some distance we will happily make you a cup of tea whilst you wait.

Will my dog be with other dogs?

We book a maximum of 2 dogs in at a time but if your dog does not get on with others please tell us when booking

What does the groom include?

All grooms include brushing, trimming (either stripping or clipping), bathing if required or requested, ear check, eye check, nail clipping and visual health check.

Do you just bath dogs?

Yes. We use top quality shampoos and conditioners and will discuss which shampoo we would recommend depending on your dogs skin and coat condition.  All dogs are throughly dried and brushed out afterwards.

My dog sometimes picks up fleas and ticks. Is this a problem?

No, but if you suspect your dog has fleas or ticks please tell us as we need to book you in at the end of the day.  We do charge a surcharge of £10 to cover costs as we have to deep clean and spray the salon afterwards with special flea spray.  On finding fleas we will bath your dog in insecticidal shampoo and remove ticks. If we are concerned about the flea or tick load on your dog, we will advise you to visit your vet for treatment.

Can you collect my dog?

Generally the answer is No. However, we do have a couple of very elderly clients who we assist with collection and delivery. If you live locally and do not have transport please ask. We make a small charge for this service to cover our petrol costs.